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» Amazon S3 gets a SLA. Exhale. from Webreakstuff
A couple of hours ago Jeff Barr (senior evangelist over at Amazon) posted about Amazon S3s new Service Level Agreement - which if you happen to run services on the platform (like we do here at Webreakstuff) is a pretty good piece of news. Ever s... [Read More]

» Amazon's S3 Gets An SLA from O'Reilly Radar
Amazon Web Services now has an SLA. S3 (storage) and EC2 (virtual servers) have been adopted by many web companies to save money, but until now they've just had to trust that the services would stay up (Radar post).... [Read More]

» Amazon Offers SLA for S3 Storage from Data Center Knowledge
Amazon announced today that it is implementing a Service Level Agreement (SLA) for its S3 utility storage service. [Read More]

» Amazon S3 SLA from
Amazon have announced an SLA for their S3 service which is, you know, good news. But like every other company on the planet they place responsibility for monitoring whether they meet it on the customer. By definition an SLA is a company committing to a... [Read More]

» Amazon Web Services Blog: Amazon S3 At Your Service from
Effective October 1, 2007, The Amazon S3 Service Level Agreement is in effect. [Read More]

» Amazon S3 SLA from NextBlitz
Amazon S3 is a great service that enables companies to store data on Amazon infrastructure and access it via a web services interface. You get the benefit of only paying for the storage capacity that is actually used/accessed, and the [Read More]

» When data centers compete from Rough Type: Nicholas Carr's Blog
Nirvanax, an online storage utility now in public beta, has been touting its 99.9% uptime guarantee as a way to set itself apart from Amazon's S3 storage service. Today, Amazon responds by rolling out its own 99.9% guarantee. This is a great - and earl... [Read More]

» Amazon announces SLA forS3 from electronic museum
One of the fears which cloud computing - or any hosted application - brings out in museum and other IT professionals is that your up-time becomes reliant on services over which you have no control. Ive always argued that although this is a real ... [Read More]

» links for 2007-10-09 from
The Atari 2600: The Box That Launched A Million IT Careers - Hardware - IT Channel News by CRN and VARBusiness Nice article Kevin: "...the Atari 2600 opened many kids' eyes to the capabilities of technology." (tags: Retro Atari... [Read More]

» Amazon now offers an SLA for S3 from MasterMaq's Blog
Amazon announced on Monday the launch of an SLA, or Service Level Agreement, for the S3 web service.... [Read More]

» CIGREF, SaaS, SLA et ... innovation from Blog de Youssouf Chotia
Ci-dessous un résumé du compte-rendu fait par Louis Naugès de l'assemblée générale du CIGREF -------------- Le mot du Président, Didier Lambert, DSI Essilor Avec son enthousiasme communicatif, le nouveau Président du Cigref a donné sa vision d... [Read More]


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Fred Oliveira

These are pretty exciting news, Jeff. I've heard it from several people that they could not risk a move to S3 because of the lack of a Service Level Agreement. No excuse now - this is a great move.

Wrote about it here, too:

Felipe Albertao

This is a great start! When are you guys going to provide some kind of guarantee on EC2 as well? Also, it would be great if you make EC2 instances persistent. You do not need to provide a SLA for data stored on EC2, but at least some assurance that the data will not be lost due to shutdown or hardware failures.

Paul Stamatiou

"you can apply for a service credit" - How does one go about this process? Hopefully it is not on some page hidden 10 links deep.

Oliver Thylmann

great news, thanks. Another thing that recently came to me was that it would be very nice if there was an option to quasi acquire a permanent IP as an entry point into S3, meaning that I can have a load balancer on there and if it fails give the ip to another one, which is probably a faster solution than some faulty dyndns or low TTLs in your dns server.

Or is there another suggestion?

Domain Url

I've heard it from several people that they could not risk a move to S3 because of the lack of a Service Level Agreement.

Darryl Collins

Great move. But is it really the case that customers who have experienced outages are responsible for initiating the service credit claim? Within 10 days? With all the pertinent details? Surely you already have all the relevant information and can spot and process the credit automatically without customer input? Seems like off-loading responsibility to customers to me, but maybe I am too cynical! :-)

Mica Cooper


You have an SLA. Now for the next step!

AWS needs to have a Security document in place describing the physical and logical security procedures for AWS. How are old hard drives cycled? Are they destroyed? Are they sold without being securely wiped? Who has access to the hardware? Is it possible for customers to get access to other customers data? Has it ever happened? Is AWS Hippa compliant?

PLEASE do this. I had a Fortune 50 client ready to use AWS but could not because there was no security document.

Reuven Cohen, CEO, Enomaly Inc

This is awesome, we've been getting a lot of request for an SLA in context to our S3 backed Disaster Recovery solution ElasticDrive. We're one step closer to ditching the idea of traditional storage in favor of a complete cloud based solutions.

Nice work!

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